Etiquette By Design

Unlock the Power of Corporate Etiquette

Beyond Good Manners to Professional Presence

Our
Vision:

To level the playing field by providing the tools individuals need to navigate the written and unwritten rules of society and the workplace regardless of background or status with confidence.

To Serve

Deliver a tailor-made experience. Be compassionate. Provide genuine guidance and feedback. Pave the way for self-reflection and personal growth

To Motivate

Cheerlead. Promote accountability. Inspire vision. Recognize value. Affirm often.

To Elevate

Expect next level excellence. Lead by example. Nurture self-confidence. Re-imagine success & achievement. Help others.

What We Do:

Train

We provide comprehensive small and large group training to Colleges/Universities, Community/Civic Organizations, Businesses/Corporations.

Coach

We provide personal coaching in the areas of Interviewing Skills, Image, Dining, Protocol, and Navigating Workplace Culture/Climate

Consult

We provide support with Strategic Planning, Onboarding Processes/Procedures, Membership Development

Prepare

We prepare the next generation by working with youth groups on character and confidence building, table manners, success blockers and more.

About

Katina F. Webster, Ed.D.

Corporate Etiquette Consultant

My name is Dr. Katina F. Webster, the founder of Etiquette By Design, and I am thrilled to extend a warm welcome to you. Etiquette By Design is dedicated to empowering individuals and organizations. Whether you are a seasoned professional or just starting your journey in the world of work, I am here to guide you in the art of corporate etiquette.

I am the product of parents, two grandmothers, and a great-grandmother who taught me the nuances of social etiquette and presentation, from an early age. There were high expectations for how I carried myself no matter the occasion, even if there wasn’t one! Those early lessons served me well both personally and professionally. 

I hold a bachelor’s and master’s degree in clinical social work from Morgan State University and The Ohio State University respectively, a master’s degree in education from Loyola College, and a doctorate in educational leadership from the University of Phoenix. Throughout my nearly 30-year career, I’ve served in a variety of roles including school Principal, University Professor, Organizational Development Specialist, Director of Operations, Hiring Manager, and Mentor. After years of observing and battling an obvious disconnect between workplace expectations, employee expectations, and performance, I decided to do a little action research. After speaking with colleagues and friends across job types, lack of interpersonal skills and poor communication were consistently identified as areas that new employees struggled with closely followed by conflict resolution. I decided it was time to reimagine how I onboard new staff more holistically beyond simply handing them the new employee handbook. With that in mind, I pursued certification as a corporate etiquette consultant at the regionally accredited American School of Protocol under the tutelage of Ms. Peggy Newfield, an industry trailblazer.

I customize fun, entertaining, interactive training programs and workshops to meet the unique needs of businesses, professionals, and those newly entering the workforce. I also work with youth groups to provide young people with a head start and a competitive edge.

Choosing Etiquette By Design means investing in programming that will have a long-term impact on personal goals, workplace culture, professional development, improved leadership capacity, and onboarding practices with tangible results. There is something for everyone!

I look forward to fostering meaningful connections and exploring ways to support your pursuit of excellence. Whether you are interested in scheduling training, exploring partnership opportunities, or individual coaching I am here to help. You can reach me by clicking on the Contact Us tab. I look forward to working with you!

Workshops

  • Got Character?

    (Integrity, Ethics, Respect, Courtesy; Power of please, Thank You/ sorry)

    Got Character? is where it begins. Who are you when no one is looking? There is still dignity in please and thank you. Here we discuss decision making, ethics, integrity, respect, and professionalism. Let your character dictate your conscience and your conscience be your guide. 

    • Made by Design-Who are you?
    • Integrity, Ethics, & Respect
    • Decision Making
    • Professionalism
    • Extending Grace
  • Own Who You Are

    (Presentation/Confidence/Accountability)

    Own Who You Are is about how people see you when you walk into a room. How we show up is how we are perceived. You have one “first”. You only get one chance to make a first impression. We will also talk about building self-confidence, presenting in front of a group, and accepting your whole self. When you own who you are, the power rests with you.

    • Building and Refining the Best You
    • Image and Style
    • First Impressions
    • Center Stage 
  • Work Your Wardrobe

    (Professional Dress)

    No matter who you are, when you dress differently, you walk and feel differently. What you wear and how you Work Your Wardrobe speaks to others. What is your wardrobe saying about you? This workshop is about style, choosing/shopping wisely, and essential pieces you must have in your closet to always ensure you are ready to go for any occasion.

    • Tailor Made for You
    • Colors & Accessories
    • Professional Attire 
    • Formal Attire for Men and Women
    • Shopping Smart & Choosing Wisely
  • Did You See That?

    (Social Media/Technology Etiquette)

    Did You See That? is all about saving oneself from the pitfalls of negative exposure and understanding the short and long-term impact of decisions related to social media and technology usage.

    1. Telephone Etiquette
    2. Email Etiquette
    3. Video and Conference Calls
    4. Social Media Triumphs and Mistakes
    5. Damage Control
  • What Did You Say??

    (Effective Communication)

    The ability to communicate effectively is an art. What Did You Say? makes a clear case for the importance of body language, facial expressions, diction, grammar, what we think, and what we say. Misalignment between any of these elements can have devastating effects. The link between what you say and how you say it also influences interpretation and receipt of the message, not to mention one’s reputation.

    • Business Correspondence
    • Verbal and Non-Verbal Communication
    • Intention
    • Public Speaking 
  • Had You Only Known…

    (Workplace Culture)

    Had You Only Known uncovers the mystery of workplace culture and why it is important to understand it. Do your research. Whether going to work, joining an organization, or deciding on a college or university, your decision could easily lead to, ‘uh oh I might have made a mistake’, or to, ‘Hey, I really love this place!’. You will learn to navigate the dance between who you are, established norms, and the written and unwritten rules of engagement. Let’s get prepared.

    1. Due Diligence
    2. Group Dynamics
    3. Rules of Engagement
    4. Declining a Role/Position
    5. Resignation
  • The “Trouble Whisperer”

    (Business Etiquette. These are the people who see and stir up trouble.)

    Most of us have been told not to get caught up in gossip and to avoid troublemakers. But “The Trouble Whisperer” is much savvier! Here we breakdown their motives and methods. This is where the principles of business etiquette serve as a great strategic counter.

    1. Your Purpose
    2. Cliques
    3. The Set Up
    4. Micro-aggression
    5. Consequences & The High Road
  • The Pleasure is Mine

    (Social Networking and saying Thank You)

    Once upon a time, the quickest way to guarantee I would not show up at a function was if I was not going to know anyone there or if I was going alone. The Pleasure is Mine demonstrates what to do when this is the case, how to get through the event, and all that happens in between from entry to exit.

    1. Introductions
    2. Game of Names
    3. The Room Is Yours
    4. Business Card Protocol
  • It’s a Small World

    (Global Etiquette)

    It’s a Small World provides the basic tools and considerations for interacting with others from diverse backgrounds in a variety of situations. Knowing proper protocol, courtesies, sensitivities, do’s, and don’ts will raise your comfort level and help to avoid unintentional mishaps.

    1. Understanding Cultural Bias
    2. Customs and Courtesies Around the World
    3. Traditional Foods
  • Get Yourself Together

    (Emotional Intelligence)

    Get Yourself Together is a game changer. Here we learn strategies to help retain our peace by effectively addressing conflict, working under pressure, microaggression, and more.

    1. Retain your Peace/Mindfulness
    2. Self-Regulation
    3. Addressing Conflict
    4. Coping with Stress
  • So Delicious!

    (Dining)

    Dining etiquette is more than just manners. It is a combination of knowledge, awareness, skill and mindset. After So Delicious! you will shine no matter the venue. Buffet, seated, garden party, crab feast…you can do this!

    1. Business Lunch and Dinner
    2. Table Settings and Silverware
    3. American and Continental Dining 
    4. Wait Staff and Table Service
    5. Venue Choice and Dining Options
  • Suggested Workshop Combinations:

    Dining is always a standalone

    1. Got Character/Get Yourself Together
    2. Own Who You Are/Work Your Wardrobe
    3. Did You See That?/What Did You Say?
    4. Had You Only Known/The Trouble Whisperer
    5. The Pleasure is Mine/It’s a Small World

Testimonials

CONTACT US

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Send us a Message

EMAIL

etiquettebydesign@gmail.com

PHONE NUMBER

443-986-3562

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